ProTom Fitness Terms & Conditions
Terms & Conditions
Information published on this web site is provided for the use of its visitors and you are advised that, although care has been taken to ensure technical and factual accuracy, some errors may occur. No guarantee is given of the accuracy or completeness of information on these pages. Please be aware that ProTom Fitness may alter the information on its web site from time to time. ProTom Fitness shall have no liability arising from the use by any party of the information on this web site. ProTom Fitness does not warrant the information on this web site in any way and in particular no warranty is given that the web site or its contents or hypertext links are virus free or uncontaminated. You are advised to make your own virus checks and to implement your own precautions in this respect. ProTom Fitness exclude all liability for contamination or damage caused by any virus or electronic transmission.
Return / Refund Policy
Payment for all classes and personal training must be received 48 hours prior to the scheduled class date to ensure your spot.
Cancellations within 24 hours will not be refunded on Personal Training and 12 hours on any Classes
Cancellations prior to 24 or classes 12 hours will receive a credit towards a future class based on availability and similar cost.
Privacy & Security Policy
1. Privacy Statement
1.1 ProTom Fitness – Abdomimax Ltd (“we”/“us”/“our” etc) is committed to protecting the privacy of your personal data collected in the course of our business, including via the website http://protomfitness.co.uk/ (the “Site”). This policy forms part of our contract with you, when you purchase services from us, as well as part of the terms and conditions for use of and access to the Site.
1.2 Our registered office is at 49 The Mead, Keynsham, BS31 1FE and our Data Protection Manager can be contacted at that address or at firstname.lastname@example.org
1.3 We will always comply (and be able to demonstrate our compliance) with relevant data protection legislation, including the Data Protection Act 1998 (“DPA”) and General Data Protection Regulation (“GDPR”) as applicable, when processing your personal data. Further details on the DPA and GDPR can be found at the Information Commissioner’s Office website (www.ico.gov.uk). For the purposes of data protection legislation, we will be the “controller” or “data controller” of all personal data held in respect of this Policy.
2. DATA PROCESSING
2.1 In this Policy we use certain terms from the relevant data protection legislation;
(a) “data subject” i.e. anyone who can be identified from personal data;
(b) “controller/data controller” i.e. a business which holds personal data and decides how it should be processed;
(c) “processor/data processor” i.e. a business which holds personal data on behalf of a controller and processes it in accordance with the controller’s instructions;
(d) “personal data” i.e. recorded information we hold about you from which you can be identified. It may include contact details, other personal information, photographs, expressions of opinion about you or indications as to our intentions about you;
(e) “special categories of personal data” i.e. personal data relating to your racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, genetic data, biometric data, health, sex life or sexual orientation;
(f) “processing” i.e. doing anything with personal data including collecting, using, storing, accessing, disclosing and destroying it.
2.2 We will process your personal data in accordance with the following principles:
(a) all personal data must be processed lawfully, fairly and in a transparent manner;
(b) all personal data must be collected for one or more specified, explicit and legitimate purposes and not processed in a manner incompatible with those purposes;
(c) all personal data shall be restricted to what is adequate, relevant and limited for those purposes;
(d) all personal data shall be kept accurate and up to date (and reasonable steps must be taken to erase or rectify inaccurate personal data);
(e) all personal data must be kept for no longer than is necessary for those purposes;
(f) all personal data must be protected by appropriate technical and organisational security measures to prevent unauthorised or unlawful processing and accidental loss, destruction or damage.
2.3 We may collect, use and store your personal data, as described in this Policy, where necessary in order to:
(a) perform any contract to which you are party (including sending you information concerning your sessions, fitness plans or nutritional plans) or in order to take steps at your request prior to entering into a contract;
(b) exercise our legitimate business interests as a business providing personal and group fitness training;
(c) provide you with information, products or services that you request from us or which we legitimately feel may interest you;
(d) ensure that the Site is presented in the most effective manner for you and for your computer;
(e) comply with our legal obligations;
(f) carry out other functions with your specific consent.
2.4 We will use your personal data in order to provide you with the best possible customer service, and to keep you updated about our other services and products. You may amend your subscription settings at any time by:
(a) emailing the Data Protection Manager at email@example.com; or
(b) unsubscribing using one of the links or other options (where provided) in an email you receive from us.
2.5 You may prefer that we continue to contact you only via our social media accounts, in which case, please email the Data Protection Manager at firstname.lastname@example.org.
2.6 We will only process your personal data to the extent that it is necessary for the purposes specified in this Policy and we will keep the personal data we store about you accurate and up to date. Where it is inaccurate or out of date, it will be destroyed - please let us know if your personal details change or if you become aware of any inaccuracies in the personal data we hold about you.
2.7 We will not keep your personal data for longer than is necessary for the purposes specified in this Policy. Where it is no longer required, it will be pseudonymised, anonymised, destroyed or erased as appropriate.
2.8 We will never sell your personal data or make it available to any third parties without your prior consent (which you are free to withhold) except where:
(a) we use a processor, in which case we will ensure that the processor complies with this Policy and all relevant data protection legislation;
(b) we are required to do so by law;
(c) we sell, or take investment in, any part of our business or assets (in which case we may disclose your personal data confidentially to the prospective buyer/investor as appropriate in accordance with our legitimate interests).
2.9 We have implemented generally accepted standards of technology and operational security in order to protect personal data from loss, misuse, or unauthorised alteration or destruction. We will notify you promptly in the event of any breach of your personal data which might expose you to serious risk.
2.10 We reserve the right to amend this Policy from time to time without prior notice. You are advised to check the Site regularly for any amendments (but NB amendments will not be made retrospectively).
2.11 Some of our data processors and third party service providers may be located outside of the European Union. We will only transfer personal data outside the EU subject to appropriate safeguards. These safeguards will usually consist of standard data protection clauses which we will adopt and implement with the relevant data processor or third party service provider; we will inform you in advance if other safeguards are to apply.
3. What information do we collect and why?
3.1 We will only collect personal data to the extent that it is required for the specific purpose made clear to you at the time. We will only process personal data in accordance with relevant data protection legislation.
3.2 If you contact us, we will keep a record of that contact including your contact details and any relevant account information.
3.3 In addition to your access details, we will log details of your interactions with us including transactions you carry out through the Site.
3.5 Our server logs requests for Site content. By analysing this information, we can identify which parts of the Site are popular and which are not, helping us to improve the Site. The Site uses these log files to compile non-personal statistical information about matters such as length of stay on the Site, type of pages visited and other general information. This information is entirely anonymous: we want to know how people in general are using the Site, not what you in particular are doing on the Site.
3.6 We will hold your personal data on our systems for as long as:
(a) your account remains valid; and/or
(b) any contracts you make with us are live; and/or
(c) is necessary to comply with our legitimate business interests; and/or
(d) is necessary to comply with our legal obligations; and/or
(e) you have indicated you are happy for us to do so.
4. LINKS TO OTHER WEBSITES
5. Your rights
5.1 You have the following rights in respect of your personal data held by us. Please send all requests in respect of these rights to our Data Protection Manager:
(a) to access your personal data;
(b) to be provided with information about how your personal data is processed (this information is set out in this Policy);
(c) to have your personal data corrected where necessary (please contact our Data Protection Manager promptly should you become aware of any incorrect or out-of-date information);
(d) to have your personal data erased in certain circumstances (please refer to the appropriate data protection legislation or consult the ICO for details);
(e) to object to or restrict how your personal data is processed;
(f) to have your personal data transferred to yourself or to another business.
5.2 If you consider that we have not complied with this Policy or the relevant data protection legislation in respect of your personal data or someone else’s, you should raise the matter with our Data Protection Manager. Any such breach will be taken seriously and will be dealt with in accordance with the relevant data protection legislation.
5.3 You have the right to take any complaints about how we process your personal data to the Information Commissioner:
Information Commissioner’s Office
Cheshire SK9 5AF
0303 123 1113.
5.4 For more details, please consult the relevant data protection legislation or address any questions, comments and requests regarding our data processing practices to our Data Protection Manager.
If your scheduling conflict is known in advance and we are notified at least 24 hours ahead of time, it MAY be possible to make the session up at a later date or with a different trainer. However, this cannot be guaranteed. Any sessions missed with less than 24 hours notification are forfeited. If you have not already paid for the session, your account/card will be charged for the full amount of the session. If no card/account information is present, no further sessions will be conducted until the outstanding payment is received. Additionally, reserved time slots may be lost if payment is not made in a timely manner.
Pre-paid classes are refundable
If you are unable to attend a program due to circumstances out of your control (determined on a case-by-case basis by our administration), we can offer you a refund if you notify us prior to your session start date. However we do charge a 30% cancellation fee. This cancellation fee may be avoided if you opt for a service credit instead of a refund.
NOTES: Service credits are valid for 45 days or some packages 60 days or over, please read the terms and conditions for your specific package but you can see this information in our online booking system!
If we are notified after your session begins, we can only give you a credit towards another program. This credit is nontransferable and accounts for only the sessions remaining in your program at the time you requested cancellation.
There is no cash refund except on your trial sessions!
There is no refund for merely changing your mind!
We are here to get you results and these results cannot be achieved if you fail to attend the program!
This is not negotiable.
If your scheduling conflict is known in advance and we are notified at least 24 hours ahead of time, it MAY be possible to make the session up at a later date or with a different group. However, this cannot be guaranteed. Any classes missed without 24 hours notification are forfeited. If you have not already paid for the class, your account/card will be charged for the full amount of the session.
Trial session will be refunded if you are not happy with the services immediately after your session in cash! Unused, pre-paid and retainer-based consulting services may be eligible for a refund depending on the agreement between you and ProTom Fitness subsidiary. Standard notice for cessation of services is one calendar month, but this may vary between contracts. Be sure to check your agreement for details and check our online timetable!
Fitness Equipment and Accessories
May be returned within 14 days for exchange only. Returns are valid only for products that have not been opened, used or damaged. Products which are defective or damaged upon arrival may be returned immediately for exchange. Some products may need to be shipped directly to the manufacturer. This will be stated on the product package or instruction insert. Should you be unsure if this is the case, please contact us using the information at the bottom of this page Customers are responsible for all shipping charges on exchanges or refunds. Refunds are only available when an equivalent replacement in unavailable and customer does not wish to exchange for another product
Books, DVD's, Posters
May be returned within 14 days for exchange only. Returns are valid only for products that have not been opened, used or damaged. Products which are defective or damaged upon arrival may be returned immediately for exchange. Customers are responsible for all shipping charges on exchanges or refunds. Refunds are only available when an equivalent replacement in unavailable and customer does not wish to exchange for another product.
Digital Products (Audio, Video, E-Book downloads)
These products are not eligible for return or exchange.
Should your file be defective or damaged upon arrival please contact the appropriate division of ProTom Fitness where you purchased the product and we will arrange for a copy of the file to be re-sent. Should you be dissatisfied with the quality or content of the file, we would be happy to hear your feedback. Please contact the appropriate division of the company.
REPS Registered Personal Trainer